Artistii Terms and Conditions

Welcome to

Please read these conditions carefully before using this site. By using our site, you signify your agreement to be bound by these Terms and Conditions. If you do not agree to these terms of use and sale, please refrain from using our site.
Artistii reserves the right to make changes to the Artistii Service, policies, these Terms and Conditions at any time. You will be subject to this T&C and policies in force at the time that you use our site.  If any of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Table of Contents


In these General Terms and Conditions of Service, the following words and expressions shall have the following meanings:

  • “Our site / the Website” means the Artistii website or repository available at and all information, data, material and Works published on the Website excluding resources which the User can access via links to External Sites;
  • “We / Us” means Artistii Group;
  • “T&C” means Terms and Conditions;
  • “User” means the person browsing the Website or using any information, or Works obtained from or via the Website;
  • "Customer" means any person who applies or subscribes for or utilises any Service;
  • “Artisan” means any manufacturer and owner of the product(s) on this site;
  • “VAT” means value-added Tax;
  • “Intellectual Property” means any patent, copyright, registered or unregistered design right, trade mark or other industrial or intellectual property owned or used in our site.

Information About Us is a site operated by “Double I Ventures Ltd” ("We"); we are a Limited Company registered in England and Wales under registration number 8775041 and trading as Artistii Ltd. Our registered office is in 20-22 Wenlock Road London N1 7GU England.   
Artistii™ is a trade name of Double I Ventures Ltd.

Conditions of Use


Users allowed to use Artistii services must be not less than 18 years old.


We are committed to protecting your privacy. We process information about you in accordance with our privacy policy By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Please review our Privacy Policy, which also govern your use of our site, to understand our practices.


All texts, comments, works, illustrations and images reproduced on Our Site are property of the artisans and are protected by copyright as well as intellectual property to the world.
For this reason and in accordance with the Code of Intellectual Property, only use it for private use, reduced the circle of family and reproduction (print, download) for personal use are permitted.
You must not use any part of the materials on our site for commercial purposes without obtaining a written permission to do so from us.


We will do our best to ensure that availability of the Artistii Service will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed.  Also, your access to our site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. 
For more information about our liability please read the “Our liability” paragraph in the Condition of Sale section.


We operate as a distributor of services. It means that while we, as a platform provider, help facilitate transactions that are carried out through our site, we is neither the buyer nor the seller of the seller's items.  We provide a venue for sellers (Artisans) and buyers to negotiate and complete transactions.  Accordingly, the contract formed at the completion of a sale is solely between buyer and seller.  Artistii is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller. 
The seller is responsible for the sale of the products and for dealing with any buyer claims for defective items or for items not compliant to the description presented on the site, or any other issue arising out of or in connection with the contract between the buyer and seller.


Visitors may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of a valid FORM SUBMISSION, the obligation) to remove or edit such content.  If you believe that any content on or advertised for sale on our site contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on our site, please notify us by our Contact form and we will respond.
If you post content or submit material, and unless we indicate otherwise, you grant to Artistii a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.  No moral rights are assigned under this provision.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. 


You may browse our site, view content and, at Artistii’s discretion, make purchases without registering, but as a condition to publish any kind of content on our site using our service, you are required to register with Artistii and represent, warrant and covenant that you provide Artistii with accurate, truthful, and complete registration information (including, but not limited to name, e-mail address and a password you will use to access the Service) and to keep your registration information accurate and up-to-date. Failure to do so shall constitute a breach of these Terms of Service, which may result in immediate termination of your Artistii account.

You shall not:

  • provide any false personal information to Artistii or create any account for anyone other than yourself without such person's permission;
  • use a name that is the name of another person with the intent to impersonate that person;
  • use a name or Artistii account that is subject to any rights of a person other than you without appropriate authorization; or
  • use a name or profile picture that is offensive, vulgar or obscene or otherwise unlawful.

You are solely responsible and liable for activity that occurs on your account and shall be responsible for maintaining the confidentiality of your Artistii password.

Conditions of Sale


Artistii services can be used by any user resident in any country in the world, and purchased items can be sourced by artisans residing anywhere as well, but purchased items can currently be delivered only in certain European countries having an harmonized set of regulations, namely: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.


All prices are not inclusive of legally applicable VAT, until a shipping address is provided in Checkout.
Artistii will collect VAT from the customer at UK rates according to EU regulations for distance selling, if and only if both the artisan and the customer reside in the european served countries.
If you are required to pay VAT on one or more items, you will be notified during Checkout before you actually submit the order.
Please note that Artistii cannot collect VAT nor other duties for drop-shipped items sourced from countries out of the UE. Please refer to the Customs paragraph below.


We list as available for purchase products that:

  • the source artisan has declared in stock;
  • are actually stocked at our warehouse;
  • the source artisan has declared to be able to craft on demand in a reasonable time (displayed on the product page).

Artistii will do its best to monitor and foresee the items availability, and give advice to the customer of possible shortage, but you are advised that information regarding the availability of a product comes directly from the artisan and is therefore subject to mismatch.
For this reason, Artistii will just book your money in escrow (see Payment below) when you confirm your order, and will send you two confirmation emails: one for the notification of order receipt, and the following for order acceptance (see Closing the contract below).


We use a third party provider, PayPal, to provide secure online payment services. We will only book your money for payment until the closing of the contract (see below).
Use of PayPal is subject to PayPal’s own terms and conditions and privacy policy.  You can find out more about PayPal at their website
We accept payments either in British Pounds (GBP) or Euros (EUR). Any money conversion will be operated by the customer's payment mean (either Paypal or the credit card charged by PayPal). Refer to PayPal information pages to understand how to select the entity that operates the money conversion.


Items are delivered to the address you provide: yours or a delivery address of your choice. 
Shipping times quoted are average times recorded and can vary depending on the destination and customs clearance procedures.
Items are delivered to the address you provide: yours or a delivery address of your choice.
Please note that unless otherwise stated on the website, delivery time estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

You can cancel the order the order is accepted by Artistii (see below).
When you submit the order, and no shipping choice was available at checkout (this may happen if items are sourced from remote countries or for unusual quantities), you will be asked to review your order and accept it as soon as we provide you a shipping quote.


Your order is an offer to us to buy the product(s) in your order.  When you place an order to purchase a product from our site, we will send you an email confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail").  The Order Confirmation E-mail is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered.  We only accept your offer, and conclude the contract of sale for a product ordered by you, when we obtain explicit or implicit confirmation of either item availability or commitment to production by the source artisan, therefore legally binding him/her to the sale, and then send a further e-mail confirmation to you  (the "Order Acceptance E-mail").   
When you submit an order, you agree to the settlement and delivery thereof as well as all of these Conditions of Sale without reserve, and you are bound to your offer of purchase.


  • Not defective items
    If you are in any way unhappy with your order you can return it within 14 calendar days from the day of delivery
    for a refund or exchange, provided that the item(s) are in perfect condition, unworn and in the original packaging. The cost of return shipping is at your expense.
    In order to return one or more items, you must fill a Claims and Returns form on site.
    If you are a registered user and purchased the products as such, you can open the form and automatically fill some product related data when you click on the special links available into your order history, available as a tab into your user area, or further down along to the line items into an order detail view.
    You will be given instructions at the email you indicate.
    You will receive a refund within 14 days from day of delivery of the item(s) at our warehouse if and only if they are in perfect conditions as stated above; otherwise, the item(s) will be resent back to you at your expense, or in case no payment is received for the shipping, they will be disposed after 30 days with no possibility to retrieve them back any more.
    All the above rules do not apply for not-returnable items (e.g. items produced on demand with special characteristics). Items that are not returnable are explicitly marked as such in the product page, or a note will be provided before order acceptance for you to agree.

  • Defective items
    Products are guaranteed according to the terms of UE law, and can be repaired, substituted or refunded in cash or bonus at Artistii discretion. You will not have to pay for return shipping unless Artistii verifies that the item is not defective.
    In order to open a complaint, you shall fill a Claims and Returns form on site as explained in the previous paragraph. You are required to attach a picture of the defect if it is relevant to identify it.


Double I Ventures Ltd is not the manufacturer of the products on sale on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. As for the nature of handmade products, items may be slightly different from how they are displayed. Ingredients may also slightly change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website.  


When ordering products from our site sourced from outside of the EU and drop-shipped you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. 
Artistii is not responsible for the settlement of any local taxes on any goods purchased using Artisitii or any of its artisans. All local duties, taxes or sums becoming due for these purchases are to be met by the customer directly with local authorities.
Our site explicitly notifies the items in an order for whom duties and taxes cannot be collected.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site or of purchased products, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time;
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
By accessing this website and using our service you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. 


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